Versand

Thank you for choosing Homebijou for your home furnishing needs. We take great pride in providing our customers with high-quality furniture and exceptional customer service. Below, you will find our shipping policy, which outlines our shipping options, fees, and procedures.

Shipping Options

We offer standard, standard+, and premium shipping options for all eligible products. 

Our “Standard” delivery ensures that your order is delivered directly to your doorstep. Please note that this service does not cover the assembly or installation of the products, nor do we provide packaging material removal.

"Standard-Plus" delivery includes bringing your order to the desired room of your home but does not include product assembly or packaging removal.

Our "Premium" service includes delivery and placement of your order in the desired room of your home. Our team will unpack, assemble, or set up the products, and take away the packaging materials for proper disposal.

Delivery Locations

We currently ship to all locations within Germany. 

Shipping Fees

We calculate all delivery fees based on the customer's location and the type of service selected during checkout. This way, you can be sure that you're only paying for the delivery services that you need. We believe in providing transparent pricing to our customers, so you can rest assured that there are no hidden fees or charges. Please note that the exact delivery fees will be displayed on the checkout page before finalizing your purchase. 

Shipping Time

We understand that you may be eager to receive your order, which is why we strive to ship out all products that are ready to be shipped within 5 to 10 working days. Please note that the shipping duration may vary depending on the availability of the products and the shipping destination. Our team will keep you informed of any potential delays and work diligently to ensure that your order is shipped out as soon as possible. Our top priority is to provide you with a seamless shipping experience and make sure that your order is delivered in a timely and efficient manner.

Delivery Procedures

As part of our commitment to providing you with excellent delivery service, our trusted logistics partner will contact you personally within 3 working days as soon as your product is ready to be shipped. During the first call, they will schedule a delivery appointment that suits your schedule and location, the delivery window will be within a maximum of 2 hours. You will receive a phone call 30 minutes prior to their arrival. 

Our goal is to provide you with a personalised and stress-free delivery experience, and our logistics partner plays an important role in making that happen.

Customer Service

If you have any questions or concerns about your order, please contact our customer service team at kundenservice@homebijou.de. Our team is available Monday through Friday from 9am to 5pm CET.